Friday, 24 January 2014

Standard Chartered Bank / NIGERIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING / RESOLVED

The Bank Name    Standard Chartered Bank

Bank Account Number    00XXXXXX07

Transaction Amount    ₦20,000

Date of transaction    21 Dec 2013

ATM Location or Website transaction occurred:    GTBANK IDIMU, LAGOS

Other information on the issue:
 
I used my Standard Chartered Bank card on a GTBank ATM. I was debited but didn't receive cash. I also made additional ₦30,000 (₦20,000 and ₦10,000) from the another machine in the same bank which I was paid. My issue is the first ₦20,000 withdrawal which I was not paid.

Thank you.

- Adeniyi B (Lagos)

Saturday, 11 January 2014

SCAM ALERT: Fraudulent SMS sent by Fraudsters claiming to GTBank

Dear All,

There is a fraudulent message being sent via sms by some fraudsters claiming to be GTBank. The fraudsters' message is intended to make GTB customers upgrade their withdrawal limit. In doing this, they will request for your account details including Account Number, Phone number, Card Number, Card Pin, Card Exp date and CCV number. If you fall for this scam by doing this upgrade, they will clone your ATM card and use it to withdraw your money via any ATM machine.

PLEASE IGNORE THIS SMS AND DO NOT UPGRADE VIA THAT LINK. IT'S A SCAM TO DEFRAUD YOU OF YOUR MONEY.

IF YOU HAVE ALREADY DONE THIS UPGRADE, PLEASE REPORT TO THE NEAREST GTBANK OR CALL THEIR HOTLINE: 08039003900

See screenshots of the message received from the fraudsters below:

1. This is the SMS from the Fraudsters claiming to be GTBank. When you click on the upgrade link, it takes you to "Screenshot No 2"

2. The screenshot below is what opens when you click on the link in the sms. Do not fill your details here. They are fake.

3. The screenshot below is the next page you will see after their login page. Its at this point they want to get all your ATM card details which they will use to clone your card and withdraw your money. PLEASE RUN FROM THIS.

 4. The screenshot below is the next page you will see after their card details page above. They will use your phone number to send you fake OTP (One Time Password) code just to make you believe that this upgrade is real.

5. The screenshot below is the next page you will see after their OTP page. This is no request from GTBank. Please avoid this upgrade.


IF YOU HAVE ALREADY DONE THIS UPGRADE, PLEASE REPORT TO THE NEAREST GTBANK OR CALL THEIR HOTLINE: 08039003900

DON'T FORGET TO SHARE WITH FRIENDS AND FAMILY. NO ONE SHOULD FALL FOR THIS.

IT'S A SCAM!!!!!

Friday, 3 January 2014

HDFC Bank | INDIA | Savings Account | withdrawal without my permission | CLARIFIED

Dear Sir,

I have Saving account in HDFC : 0588-xxx-xxx-4924 at 8th of Dec’13 i submitted my salary cheque of 31,000rs which was clear yesterday,10th Dec’13 i did withdrawal of 10,000 last evening now today i was transferring fund to my parents and i saw my Account Balance is “ZERO” and rest 21,000rs is on HOLD… i called at customer care and they said due to my pending credit card bill this money is on HOLD. this is my only working and salary account, next month my salary would come in this same account, and HDFC Bank says they will again hold my money until i pay.. when i called at customer care that person made 1000 excuse and didn’t let me talk to the supervisor… now can who would tell me when they are keep blocking my account… how to HELL I WILL GET MONEY TO.. 1: PAY THIS DAMN CREDIT CARD BILL!!! 2: PAY RENTS !!!!! my Credit Card no is. 5337 4400 0003 4547 I HAD AN ACCIDENT BECAUSE OF THIS I WAS OUT OF STATION, NO JOB for past 2 month of OCT and NOV’13 !!! i was keep getting call on my number which was unanswered because i was not fit to talk. this was my Sept’s Salary now today i am back to work and i have so many expenses this week.. so CAN I KNOW WHERE DID I SIGN ON WHICH PAPER OR WHAT PHYSICAL TRANSACTION I DID THAT HDFC PULLED MONEY FROM MY BANK ACCOUNT WITHOUT MY PERMISSION!! is this what you call “SAFE AND SECURE BANKING” and they didn’t even sent me any written notice or legal paper or anything that they are taking over my saving account!

I want them to release my saving account’s balance they put a hold. and give me more time to pay my dues.. because i am not running away! i came out from hospital and now i have job and now i can pay my dues!


- Rahul Saxena

Thursday, 2 January 2014

Its 2014!!!!! Happy New Year to all Banks

Global Banking Issues Network (GBIN) wishes all banks and their customers a happy new year.

We encourage all banks to be more efficient in 2014 especially in resolving customer complaints.

In 2013, GBIN received several complaints from customers of the following banks:

- Guaranty Trust Bank, NIGERIA
- Zenith Bank Plc, NIGERIA
- First City Monument Bank, NIGERIA
- Lakshmi Vilas Bank, INDIA
- Punjab National Bank, INDIA
- State Bank of India, INDIA
- ICICI Bank, INDIA
- Citibank, INDIA
- Union Bank of India, INDIA
- Standard Chartered Bank, INDIA
- Axis Bank, INDIA
- Indusind Bank, INDIA
- Standard Bank, SOUTH AFRICA
- Capitec Bank, SOUTH AFRICA
- Absa Bank, SOUTH AFRICA

Based on response rates from the banks in resolving their customers' complaints, GBIN wishes to present these iCare Excellence Awards to three (3) banks for showing exceptional care to their customers' welfare and resolving their issues as quickly as possible.

CONGRATULATIONS TO:   Zenith Bank Plc (Nigeria), Punjab National Bank (India) & Capitec Bank (South Africa)






Global Banking Issues Network (GBIN) encourages you to do more and put smiles on your customers' faces.

Happy 2014!!!!!