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Monday, 29 December 2014

FIRST BANK / NIGERIA / FIRSTMONIE / BANK ACCOUNT DEBITED ON FAILED FIRSTMONIE TRANSACTION

 The Bank Name:                 First Bank

Bank Account Number:      308xxxxx66

Transaction Amount:           N32,000

Date of transaction:             05 November 2014

ATM Location or Website transaction occurred:      Firstmonie

Other information on the issue:     I initiated a Firstmonie transaction from my wallet on November 5, 2014. I was debited but the beneficiary wasn't credited. I have made several attempts at getting a reversal including filling forms with branches and speaking with the customer care agents but all have fallen flat. Details of the transaction below DATE: November 5, 2014 TIME: 14:06:05 AMOUNT : 32,000.00 FEE: 100.00 REF: 56xxxx10 BENEFICIARY: GTB ACCOUNT 013xxxx207


- Abdul-Afeez .A.

Saturday, 27 December 2014

FIRST BANK / NIGERIA / ACCOUNT MANAGEMENT / POOR BANKING SERVICE AND ACCOUNT ISSUES


The Bank Name:                 First Bank of Nigeria

Bank Account Number:      306xxxx700

Date of Incidence:             April 2014

Bank Branch incidence occurred:      First Bank, Ikorodu, Lagos State

Other information on the issue:     My account with account number 306xxxx700 and account name AIYANYOR Exxxxx Fxxxxxxx was opened when I was a member of the nysc corp in July 2014 at obolo-afor branch of first bank of nigeria plc at Enugu state, so I kept using the bank account after passing out from the corp in 2013 and suddenly around April this year I found out I couldn't withdraw from the account anymore I went to the ikorodu lagos road branch to complain because at that time I had relocated back to ikorodu lagos. So they asked my to verify my address information to bring a utility bill from my house address and an identity card which I did the next day!!...they scanned the papers and told me they will relocate my branch from obolo-afor branch to ikorodu branch!!...so I kept wating and nothing was ever done about it, whenever I had a transaction on the account I have to go to the bank and get a special permission to withdraw from my account which was annoying because I have been left stranded a lot of times because I couldn't get to the bank on time to get permission to withdraw!!.. I have made several complaints at the ikorodu lagos road branch of first bank and till date nothing have been done about it!!... I even went on Facebook to their customer care page on Facebook and made a complain but still nothing have been done this is about if.

Please help.

Regards

AIYANYOR E F

Wednesday, 24 December 2014

STERLING BANK / NIGERIA / ACCOUNT MANAGEMENT / POOR BANKING SERVICE AND ACCOUNT ISSUES

The Bank Name:                 Sterling Bank

Bank Account Number:      0028xxxx61

Date of Incidence:             19 December 2014

Bank Branch incidence occurred:      Sterling Bank, Ikorodu, Lagos State

Other information on the issue:     Sterling Bank is frustrating me. I opened accounts (0761xxxxxx222 & 0701xxxxxx211) with them during my NYSC & wanted to continue using the same accounts but was told I can't because its an NYSC account. And I was adviced to open another account which I did with account number 0028xxxx61 and I deposited some money in the account twice & later withdrew it. I went there 3 days ago to deposit some money in that same account and was told the account has not been opened.

Please help.

Regards

Onwuchekwa N.K

Sunday, 21 December 2014

ECOBANK / NIGERIA / ATM CARD / BANK DEBIT ON FAILED FLIGHT TICKET PURCHASE

The Bank Name:                 Ecobank

Bank Account Number:      110xxxxx17

Transaction Amount:           N28,700

Date of transaction:             18 December 2014

ATM Location or Website transaction occurred:      www.flyaero.com

Other information on the issue:     Good morning. I would like to file a complaint. I was wrongly deducted by Ecobank. I tried to book a flight online via aero contractors website. I was asked to pay for the flight and I chose to pay with my Ecobank MasterCard ATM. After providing my card number, I was sent an OTP. I put in the OTP and during the course of completing the transaction, I got an email from gtpay@gtbamk.com titled 'Failed transaction on GTPay. The body of the email reads 'your transaction has been completed, but error occurred during payment confirmation. Transaction Amount NGN 0.00. From the transaction amount, i thought my money was not deducted. I tried again for the second time to pay online and I got the same mail from GTPay therefore making it the second time getting the mail . The mail also said Transaction Amount NGN 0.00. I then thought it was Ecobank Network Issue, so I tried using my UBA ATM card to book online. My money was deducted immediately but I did not get any email from GTPay. The next day, being Friday, the 19th of December 2014, in the morning at about 9am, I got a text message from Ecobank deducting me of N14,350 two times making it N28,700. That means I lost N28,700 and also 14,350 from UBA though one is legal but don't even know which. Please help. Would supply the UBA details if need be.

Thank you.

- Kenechukwu  I .O

Monday, 15 December 2014

GUARANTY TRUST BANK / POOR SERVICE / INTEREST PAYABLE / BANK CHARGES

I have had issues which have not been addressed:

1. Interest payable - I was informed on 28th November by a member of the team managing my account, that interest payable is 2.6% of the monthly account balance minus a 10% withholding tax. I was then informed via email by TWO members of staff that interest payable is 3.6%. Either way, I have reason to believe that I was underpaid interest in October. I have tried speaking with my accounts manager, (Mr. Gboyega Oyewunmi) but he cannot be bothered. Also, the team member I was fobbed onto (Yomi), doesn't reply messages.

2. SMS Alert Charges - There is an issue with how I am being charged. I have been overcharged for two months. I have complained & been fobbed off. I'm also receiving multiple SMS with the same message & will obviously be charged for them. I have asked for this to be addressed & refunded; and have been roundly ignored.

3. Communication - I called the GT Bank complaints line & actually had someone drop the phone on me, as soon as I was connected.
I have never actually met my accounts manager, because when I called and requested a meeting, he wasn't interested. I believe his words were, "We deal with many accounts. You can see one of the team members." I'm guessing that if I were an obese Alhaji with a bulging briefcase & a bank balance of at least N500m, Mr. Oyewunmi would feel I was worthy enough to be in his presence.

4. Transparency - I have a massive issue with the fact that GT Bank branches do not appear to have literature, which state terms, conditions, rates and other information clearly for customers to take home and peruse at their own leisure. This is what I've been made to understand on my visits to the bank. Even getting an official document on interest rates for Fixed Deposit Accounts, was a feat. This basically means customers/clients can only fall back on verbal information passed on in-branch and have nothing to compare it to. Now, I have a 2.6% vs 3.6% interest issue & no way to clarify it.

I am furious with the treatment I've received & have asked for my account manager to be changed.
I am still waiting for feedback on that.

Regards,

Chioma .N.

Wednesday, 10 December 2014

FCMB / NIGERIA / ATM CARD / BANK DEBIT WITHOUT CASH DISPENSING


The Bank Name:                 FCMB

Bank Account Number:      163xxxx019

Transaction Amount:           N20,065

Date of transaction:             31 October 2014

ATM Location or Website transaction occurred:      Diamond Bank Ago Palace Way, Okota Lagos

Other information on the issue:     I've been sending messages to the customer care email to inquire about the progress on the ATM dispenser error I complained about.  I was given December 8th as the date the error ought to have been rectified. Well, just like the nonchalant reception I was given at the branch I complained, I'm getting the same now from the customer care. If FCMB cannot trace how the atm failed to dispense cash and the same cash was debited to my account for over 5 weeks and still counting I think the bank has grossly failed me.

Thank you.

- Jimmy .A

Monday, 8 December 2014

FIRST BANK / NIGERIA / MONEY TRANSFER / UNCONFIRMED FRAUD ALERT


The Bank Name:                     First Bank

Bank Account Number:          000xxxx085

Transaction Amount:              N 211,000

Date of transaction:                03 December 2014

ATM Location or Website transaction occurred:   First bank Ogudu Branch

Other information on the issue:    Good morning, I have never felt so cheated in my life than I felt on the 3rd of December 2014 and i think this issue should be taken up with utmost importance..... a friend wanted to send me money to help him give his parents in Nigeria,So my friend told his Ukranian female friend to him send the money to me.He did and only for me to get to the bank and after giving the details to the cashier she said the money has being received,immediatey he told me,i called my friend in Ukraine and told him what just happened,he went to the outlet where he sent the money with his female friend and he was told that the money was received in Nigeria at 3.30pm which was just at the time i gave the details of the money to the cashier.i am sure they must have thought that it is one those there yahoo boys money that they can just steal and scare off with police but this is not.the money was legally sent and now stolen...Please i need justice and i need my money,i spoke to the manager and he was very reluctant to talk to me and telling me there is nothing he can do but i am 3000% sure that this is one of the few managers that first bank has that is spoiling the company's reputation.

Here is the Transaction details:
Sender Pavlova .V.
Ref 76xxxx74
question xxx
Answer xxxx
Amnt $950

Sender Djulai .V.
Ref 24xxxx46
question xxx
Answer xxxx
amount $232

Both money was stolen by the cashier and manager of First bank Ogudu branch


- Babatunde .S.

Sunday, 7 December 2014

FIRST BANK / NIGERIA / ATM TRANSACTION / BANK DEBIT AND NO CASH DISPENSED


The Bank Name:                     First Bank

Bank Account Number:          304xxxx887

Transaction Amount:              N40,000

Date of transaction:                28 November 2014

ATM Location or Website transaction occurred:   UBA Atm at Uniport (opposite lawn tennis court)

Other information on the issue:    I withdrew N20,000 at first then a second try of N20,000. Both didn't pay me.


- Ayodeji .E.

DIAMOND BANK / NIGERIA / ATM TRANSACTION / BANK DEBIT AND NO CASH DISPENSED


The Bank Name:                     Diamond Bank

Bank Account Number:          003xxxx044

Transaction Amount:              N30,000

Date of transaction:                01 December 2014

ATM Location or Website transaction occurred:   Diamond bank ATM.ikota, Lagos

Other information on the issue:    I have been to the bank and also been calling customer care for a week now.


- Temitope .F.