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Friday, 23 January 2015

GUARANTY TRUST BANK / NIGERIA / JUMIA / BANK ACCOUNT DEBITED ON FAILED ONLINE TRANSACTION

The Bank Name:                 GTB

Bank Account Number:      012xxxx310

Transaction Amount:           N70,454

Date of transaction:             28 December 2014

ATM Location or Website transaction occurred:      JUMIA NIGERIA

Other information on the issue:    Contact both institutions and there hasn't been any update. GTbank request I wait for 24-48 hours,bt it been over 48hours


Victor P.R

Sunday, 11 January 2015

FIRST BANK / NIGERIA / UBA ATM / BANK ACCOUNT DEBITED ON FAILED ATM TRANSACTION


The Bank Name:                   First Bank of Nigeria Plc

Bank Account Number:      200xxxx883

Transaction Amount:           N10,000

Date of transaction:             03 December 2014

ATM Location or Website transaction occurred:      UBA ATM machine is Coker,UBA Coker AWAYE ATM 3

Other information on the issue:     I used a UBA ATM machine with my First bank smart card and was debited 10,000naira without being paid since 3rd December 2014. I waited 24hrs for a reversal which did not happen before filling the complaint form and after 3 weeks still no reversal I was asked to fill another form which was tagged reminder to UBA and till date reversal is yet to be carried out. I would appreciate if the reversal is done and my account credited with same amount as am in dire need of the money right now to settle some pending and pressing bills. thanks.


- Ileogben .A.

Friday, 9 January 2015

ACCESS BANK / NIGERIA / ONLINE / BANK ACCOUNT DEBITED ON FAILED ONLINE TRANSACTION


The Bank Name:                 Access Bank Plc

Bank Account Number:      000xxxx872

Transaction Amount:           N8,311.87

Date of transaction:             17 November 2014

ATM Location or Website transaction occurred:      scribd.com

Other information on the issue:     Remote debit normal purchase, Ref no 111715412228


- Agunsoye .A.R

STANBIC IBTC / NIGERIA / WEB TRANSACTION / BANK ACCOUNT DEBITED ON AN UNKNOWN TRANSACTION


The Bank Name:                 STANBIC IBTC BANK

Bank Account Number:      930xxxx376

Transaction Amount:           N114,000

Date of transaction:             20TH NOVEMBER, 2014

ATM Location or Website transaction occurred:      WEB TRANSACTION IN AMERICA

Other information on the issue:     GOT A CALL FROM THE BANK TO CONFIRM IF I INITIATE THE WEB TRANSACTION I SAID NO AND WAS PROMISED THAT THE BANK WILL LOOK INTO IT, THE NEXT DAY I STARTED GETTING DEBIT ALERT FOR THE SAME WEB TRANSACTION. STANBIC IBTC BANK HAS DEFRAUD ME. I NEED MY MONEY BACK.


- SANYAOLU .P.

Thursday, 8 January 2015

ECOBANK / NIGERIA / ENTERPRISE ATM / BANK ACCOUNT DEBITED ON FAILED ATM TRANSACTION


The Bank Name:                 Ecobank

Bank Account Number:      078xxxx336

Transaction Amount:           N20,000

Date of transaction:             31 December 2014

ATM Location or Website transaction occurred:      Enterprise Bank at Broad street lagos

Other information on the issue:     Used my Eco Bank ATM card on an Enterprise Bank ATM Machine, At the end of the transaction while waiting for the cash I just saw your transaction has ben completed nd nothing came out then service will be back shortly.


- Chinyeaka .I.G

FCMB / NIGERIA / ACCOUNT ISSUE / WHY FCMB BLOCKED MY BANK ACCOUNT


The Bank Name:                 FCMB

Bank Account Number:      080xxxxx963

Transaction Amount:           N2,000

Date of transaction:             8 January 2015

Other information on the issue:     I deposit 2000 naira into my flashmecash account and I want to make transactions.i got a message that my account is blocked.which I just deposit 2000 this morning. Please I need solution.


- Ajinomoh .J.I

Wednesday, 7 January 2015

FIRST BANK / NIGERIA / ACCESS BANK POS / BANK ACCOUNT DEBITED ON FAILED POS TRANSACTION


The Bank Name:                 First Bank of Nigeria

Bank Account Number:      303xxxx035

Transaction Amount:           N9,580

Date of transaction:             16 December 2014

ATM Location or Website transaction occurred:      Access Bank POS for Herbal Options LTD in Portharcourt Branch

Other information on the issue:     My account was debited without payment approval.


- Aniobi .K.C

ACCESS BANK / NIGERIA / GTB ATM / BANK ACCOUNT DEBITED ON FAILED ATM TRANSACTION


The Bank Name:                 Access Bank Plc

Bank Account Number:      001xxxx573

Transaction Amount:           N2,000

Date of transaction:             30 December 2014

ATM Location or Website transaction occurred:      GTBANK ATM, LAWMA OFFICE IJORA OLOPA

Other information on the issue:     My account was debited without, cash being dispensed.


- Alalafia .T.S

SKYE BANK / NIGERIA / FIDELITY BANK ATM / BANK ACCOUNT DEBITED ON FAILED ATM TRANSACTION


The Bank Name:                 Skye Bank Plc

Bank Account Number:      101xxxx283

Transaction Amount:           N20,000

Date of transaction:             06 January 2015

ATM Location or Website transaction occurred:      Fidelity Bank ATM machine, AIT BRANCH ALAGBADO LAGOS LA NG

Other information on the issue:     My account was debited without, cash being dispensed.


- Adeyemo .S.K

FIRST BANK / NIGERIA / SKYE BANK ATM / BANK ACCOUNT DEBITED ON FAILED ATM TRANSACTION


The Bank Name:                 First Bank of Nigeria

Bank Account Number:      202xxxx200

Transaction Amount:           N20,000

Date of transaction:             03 November 2014

ATM Location or Website transaction occurred:      Lagos State University Teaching Hospital, Ikeja. Skye Bank ATM Machine

Other information on the issue:     I used my First Bank ATM card with acc number 202xxxx200 on 03/11/14 on a skye bank ATM machine, within Lagos State University Teaching Hospital, Ikeja. My account was debited for an amount of N20,000 without cash being dispensed. Since then my account is yet to be credited back . Sent different mail, even filled a form in a branch also, had to call their online customer care today also. Please help


- Adeyemo .S.K

Tuesday, 6 January 2015

GUARANTY TRUST BANK / NIGERIA / INTERSWITCH / BANK ACCOUNT DEBITED ON FAILED ONLINE TRANSACTION


The Bank Name:                 GTB

Bank Account Number:      003xxxx534

Transaction Amount:           N21,500

Date of transaction:             10 December 2014

ATM Location or Website transaction occurred:      webpay.interswitchng.com

Other information on the issue:     I tried paying for a certain fee in school (FUTMINNA) via the webpay.interswitchng.com website. The fee happened to be 10,750 & I was debited twice even when the transaction wasn't successful making it sum up to 21,500. I contacted the customer care immediately & complained at a GTB branch the following day. The complaint was logged on the GTB website by the staff I met. I've sent several email messages because it's really expensive contacting the customer service. I went to the branch I complained again recently & was told to write a letter to be forwarded to Lagos. All I've done have proven unsuccessful. I was only lucky the payment the fund is meant for was postponed till 25th January as it's was initially due to close on 4th January. I pray GTB won't cause me more trouble than they've caused already. Thanks.


- Adeniyi .A.A.

DIAMOND BANK / NIGERIA / ATM / BANK ACCOUNT DEBITED ON FAILED ATM TRANSACTION


The Bank Name:                 Diamond Bank

Bank Account Number:      002xxxx056

Transaction Amount:           N8,000

Date of transaction:             05 January 2015

ATM Location or Website transaction occurred:      University of Ibadan, Ibadan

Other information on the issue:     Account was debited, was the ATM didn't dispence.


- Nnakwue .A.C.

Saturday, 3 January 2015

UNION BANK / NIGERIA / ATM / BANK ACCOUNT DEBITED ON FAILED ATM TRANSACTION


The Bank Name:                 Union Bank

Bank Account Number:      000xxxx037

Transaction Amount:           N20,000

Date of transaction:             31 December 2014

ATM Location or Website transaction occurred:      Forestry branch, Benin

Other information on the issue:     I made a withdrawal of 20000,the machine replied unable to dispense cash.I got a debit alert instantly though I was not paid.its a union bank ATM card on a union bank machine.


- Ibiam .A.T.