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TEF2017
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Wednesday, 25 February 2015

STERLING BANK / NIGERIA / MOBILE APP / DUPLICATED CHARGES


The Bank Name:                 Sterling Bank

Bank Account Number:      000XXXX171

Transaction Amount:           N8,975

Date of Incidence:             22 February 2015

ATM Location or Website transaction occurred:      Sterling Bank mobile app for windows phone

Other information on the issue:     The charges were 2000 naira three consecutive times then 1975 then 1000 naira.


Regards,


Gabriel T.A

Friday, 20 February 2015

GUARANTY TRUST BANK / NIGERIA / GSM / DEDUCTIONS ON AIRTIME PURCHASES


The Bank Name:                 GTB

Bank Account Number:      011XXXX580

Transaction Amount:           N100

Date of transaction:             16 February 2015

ATM Location or Website transaction occurred:      My account

Other information on the issue:    This is not only the transaction I made but the issue is any time I diaL *737*100# I will get a debit of #100 but to check my balance I will get #98 pls I need gtbank to pls clearify if they are aware of the network providers charges or is it normal pls.


Oguneletu J.

Tuesday, 17 February 2015

ZENITH BANK / NIGERIA / POS / BANK ACCOUNT DEBITED ON FAILED POS TRANSACTION


The Bank Name:                 Zenith Bank


Bank Account Number:      100xxxx145


Transaction Amount:           N3,820


Date of transaction:             13 February 2015


ATM Location or Website transaction occurred:      Heritage bank POS at a Shop in VGC.


Other information on the issue:    I thought failed transactions will automatically reverse in 24hrs. Its over 72 hours since I was debited and my money is yet to be reversed.

Friday, 13 February 2015

Ecobank / Lagos / Account debited on failed airtime purchase

Good Afternoon

I used the my ECObank ATM at Enteprise Bank Nigeria Broad street Lagos. lsi ATM on 12/2/15 to Recharge my mobile phone my account was debited but mobile wasnt credited. Please help in refunding my account.

Regards

S Egbidi