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Friday, 20 March 2015

GUARANTY TRUST BANK / NIGERIA / ATM / DEDUCTIONS ON AIRTIME PURCHASES

The Bank Name:                 GTB

Bank Account Number:      014xxxx120

Transaction Amount:           N2,000

Date of transaction:             29 January 2015

ATM Location or Website transaction occurred:      Unilorin

Other information on the issue:    I was debited while trying to recharge with my atm card, and ave been complaining since then but it has not been rectified yet. I tried recharging #1000 twice


Ashan V.S.

Tuesday, 10 March 2015

Unprofessional acts by UBA and GTBank / Mutilated Notes / NIGERIA

I have experienced in recent time an unprofessional act by some of our banks, U.B.A and Gtbank precisely.

On February 19,2015 I visited a branch of UBA along Lagos Ibadan expressway to pay cash into a client's account and the teller rejected a note of N1000 saying it is mutilated. I objected and told her it is not a fake note and I also collected same cash
from another bank. She refused to accept it saying her account was debited for N21,000 by the bank in January 2015 because she received some notes that are mutilated. I asked her if that is the new CBN policy on mutilated notes and she responded that it is UBA policy, that tellers are not expected to collect mutilated notes not only in UBA but in other banks.

I personally didnt take her word serious thinking she was just acting on her own until I visited a branch of GTbank in Sagamu,Ogun state on March 9,2015. I collected
some cash from my Diamond bank account and paid some of it to Gtbank where I needed to pay to another client's account, to my surprise, the teller rejected 3 notes of N1000 saying they are mutilated. I told her I just collected the cash from Diamond bank and it is not fake so why will you reject it and she was confident to say "it is the bank's policy" I asked her name and she was also confident to tell me her name knowing she was doing her job.

My submission is that, CBN expects the banks to withdraw mutilated notes in circulation and take them to CBN for burning but for whatever reason, the banks have decided to penalise staff that collects mutilated notes from depositor by making them pay for it. However, because of the fear of the unknown and in a bid not to lose their jobs the staff would rather

1. Pay for mutilated notes they accept from depositor
2. Reject mutilated notes from depositors

Either of the two above is unprofessional and I think we should address the issue either by reporting the development to Central Bank or notify the banks about it. I reported the Gtbank case immediately on their twitter handle twice but am yet to receive any response from the bank which for me is a sign that the bank is aware of it but would rather keep quiet to avoid littigation.

Thank you,

Ahmed .A.

Saturday, 7 March 2015

FIRST BANK / NIGERIA / ACCESS BANK ATM / BANK ACCOUNT DEBITED ON FAILED ATM TRANSACTION


The Bank Name:                   First Bank of Nigeria Plc

Bank Account Number:      306xxxx608

Transaction Amount:           N20,000

Date of transaction:             30 December 2014

ATM Location or Website transaction occurred:      Access bank Plc, broad street, Lagos.

Other information on the issue:     Have complained to both banks but nothing seems to be done. The transaction was a debit of failed ATM transaction. Please take note. (30/12/2014). I just want my 20k revert please.


- Ojekanmi O.A

Thursday, 5 March 2015

ACCESS BANK / NIGERIA / ONLINE / ILLEGAL ONLINE TRANSACTIONS



The Bank Name:                 Access Bank Plc

Bank Account Number:      005XXXXX23

Transaction Amount:           N382,383.08

Date of transaction:             19th - 21st November, 2014

ATM Location or Website transaction occurred:      US

Other information on the issue:     My bank is Access bank with account number 005XXXXX23. I travelled to Boston, USA from the 9th – 15th of November, 2014 and returned to Nigeria on the 17th of November, 2014. I made one purchase with my access bank ATM on the 15th of November, 2014 at Macys, Cambridge Galleria via POS amounting to N37, 341.69 and got the bank alert on that same day.
I noticed the below listed transactions on my account on the evening of 20th of November and notified the bank via mail immediately. The transaction persisted till the following day, and I had to go to the bank very early in the morning to report, where I filled all necessary forms and my account was disable from all online activities (internet banking, ATM use etc) till date. I showed them receipt of my only purchase at Macys (N37,341.69),my ATM card, International passport and boarding passes. I was given a deadline of 75- days being their standard timeline to resolve such issues. However, the Home depot transactions were reversed on the 24th of November, 2014
I have tried severally to get their attention via mail but all I get is the usual response of “they are working on resolving it” and my account officer would call me, who never does.
Recently, I was sent a transaction document of one of the purchase at Kroger, Houston (a different state to where I visited), done via magnetic stripe read on a date that I had exited the US and with a signature that is not mine.

Date Illegal Transactions Amount
19-Nov-14 Macy's East #691 Remote Debit Normal Purchase 173,200.00
19-Nov-14 The Home Depot 253 Remote Debit Normal Purchase 1,732.00
20-Nov-14 The Home Depot 3603 Remote Debit Normal Purchase 1,732.00
21-Nov-14 Kroger #313 Remote Debit Normal Purchase 175,261.08
21-Nov-14 Kroger #347 Remote Debit Normal Purchase 27,010.54
21-Nov-14 Kroger #392 Remote Debit Normal Purchase 3,447.46
Total 382,383.08


Thank you

- Raji M.A

Sunday, 1 March 2015

GTBANK / NIGERIA / FIRST BANK ATM / BANK ACCOUNT DEBITED ON FAILED ATM TRANSACTION

AT ABOUT 6:30AM ON THURSDAY(26/02/2015) I WANTED TO WITHDRAW N4,000 FROM ATM OF FIRBANK OKE-ODO BRANCH, D ATM DID NOT VOMIT D MONEY BUT MY ACCT (NO;011xxxx912) WAS DEBITED & I HAVE TWEETS, LOGIN COMPLAINS, & MAIL GTBANK, BUT GOING TO 3-DAYS NOW, I AVE NOT RECEIVED D ALERT OF REVERSE FOR MY N4,000 BACK TO MY ACCT(011xxxx912) WHAT IS HAPPENING,
MY DIRECT LINE IS 0803xxxx458. 10Q


Olusegun .A.