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Monday, 20 April 2015

ECOBANK / NIGERIA / UBA / BANK ACCOUNT DEBITED ON FAILED ATM TRANSACTION


The Bank Name:                 Ecobank

Bank Account Number:      245xxxx681

Transaction Amount:           N2,000

Date of transaction:             20 April 2015

ATM Location or Website transaction occurred:      ATM withdrawal at UBA, Ilupeju-bypass, Cappa

Other information on the issue:     I tried to make ATM withdrawal at UBA, Ilupeju-bypass, Cappa. I wasn't able to successfully achieve any cash withdrawal, but was debited the #2000.00 i tried withdrawing from my account. I would sincerely appreciate if something is done in this regard as soon as possible. Thanks a million.


- OSIBELUWO J.P.O

Saturday, 4 April 2015

GUARANTY TRUST BANK / NIGERIA / Online / DEDUCTIONS ON AIRTIME PURCHASES


The Bank Name:                 GTBank

Bank Account Number:      412-4xxxx7-110

Transaction Amount:           N 8,000

Date of transaction:             3 April 2015

ATM Location or Website transaction occurred:      GTBank.com

Other information on the issue:    I bought mtn phone credit worth 8,000 naira via the GTBank online platform into phone no 0803xxxx146 yesterday. My account was debited of that sum, but the phone is yet to receive the credit. I will be grateful if this can be rectified


Iyasele E.T

Q1 2015 Analysis on Complaints filed by Customers of different Nigerian Banks

In the first quarter of 2015 (Q1 2015), the GBINetwork team received a total 23 complaints from several customers of 12 Nigerian Banks. Out of the 23 complaints processed, 11 complaints were resolved to the customers' satisfaction and 12 complaints are still pending as they were unactioned by the financial institution or the outcome of the bank's investigations has not been communicated to the GBINetwork Team.

See further analysis of these complaints on a bank by bank basis below:

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FIRST BANK / NIGERIA / FIRST BANK ATM / BANK ACCOUNT DEBITED ON FAILED ATM TRANSACTION

The Bank Name:                  First Bank of Nigeria Plc

Bank Account Number:      200xxxx371

Transaction Amount:           N 20,000

Date of transaction:             26 March 2015

ATM Location or Website transaction occurred:      First Bank, Osisioma, Aba (opposite NNPC depot)

Other information on the issue:     Filled out a complaint form on the issue the next day 27/03/15 and the officer in charge of this told me it will be reversed within 24hrs but after 7 days, it has not yet been reversed. This is fraud and it is a shame that a corporate entity like FBNH will enrich itself by pilfering from customers. What if the N20,000 was all the cash i had? Please I want this resolved. Thank You.


- Chikwendu M.C.

FIRST BANK / NIGERIA / ATM / DEDUCTIONS ON AIRTIME PURCHASES

The Bank Name:                 First Bank of Nigeria Plc

Bank Account Number:      201xxxx183

Transaction Amount:           N500

Date of transaction:             14 March 2015

ATM Location or Website transaction occurred:      First Bank of Nigeria Plc / Ijebu Ode Branch (FBN/PP; 234805xxx5744; TO/0805xxx5744/LA/N

Other information on the issue:    FBN acknowledged complaint lodged on 18th March 2015, vide Case ID CAS_234034-P3Q4P9. Rectification is still being awaited. Please do the needful . Thanks


Ogunde J.K.