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Monday, 30 November 2015

UBA / NIGERIA / WRONG BVN DETAILS

The Bank Name:                 UBA

Bank Account Number:      207xxxx313

Other information on the issue:

My names are Oriahoghen Christian, UBA account no: 207xxxx313  I complained with respect to my bvn no earlier which was done at UBA Ogharefe, Oghara Delta State , I was given another Bvn No . From the branch, with a ladies details, this has cost me a lot of financial delay because other banks refused to accept the Bvn issue, and the branch has not rectified it yet.  If appropriate measures are not taken to effect correction I will be forced to use legal action, since I have enough evidence to back it up. With pictures if the old and new Bvn page.
0807xxxx699, 0816xxxx883


- Oriahoghen Christian

UNION BANK / NIGERIA / ATM / 4 ATMs OUT OF CASH

Its really quite embarrassing that 4 ATMs in a bank premises are all saying "temporarily unable to dispense cash". This was an unpleasant experience I had at the Union Bank on Chevron drive lekki on Tuesday November 24, 2015 at about 11am.

Union Bank is re-branding and I also expect to see this in the form of improved service delivery. I cannot drive into a bank premises and expect not to have a successful ATM transaction. If its an ATM in offsite locations, its understandable. But for 4 ATMs in a bank premises, this is totally unacceptable.

Please step up your game and help us enjoy banking in Nigeria.


- Kunle Bello

Saturday, 28 November 2015

UBA / NIGERIA / WITHDRAWAL SAYS INVALID TRANSACTION

The Bank Name:                 UBA

Bank Account Number:      206xxxx898

Transaction Amount:           N 3,000

Date of transaction:             27 November 2015

ATM Location transaction occurred:    Firstbank Atm at kano university of science and technology wudil

Other information on the issue:

It says invalid transaction, contact your bank for advice.


- Abubakar Muhammed

Saturday, 21 November 2015

BVN REGISTRATION / LONDON / NO BVN RECEIVED

I registered for the BVN PIN on the 29th of September at Fleet street, London. and I'm yet to receive my pin number. I was told after two weeks that i will receive an email but up till now nothing. Kindly tell me what is gong on. I came all the way from Bournemouth to do the registration.


- Taiwo Jammal

GTBANK / HOW TO LINK YOUR BVN WITH YOUR GTBANK ACCOUNT WITHOUT VISITING A BRANCH

To link your BVN with your GTBank account without visiting a branch via any of the following channels below:

* GTBank ATMs nationwide

Please find steps below you to enable you link the BVN to your account via the Internet banking platform and our website: www.gtbank.com

To link via the internet banking portal, kindly follow the steps below:

* Log on to your Internet banking profile.

* Click on My Accounts.

* Click on BVN linker

* Click on New Request and complete the drop down columns.

* Input the answer to your secret question

* Click on continue

Also to link via the website:

- kindly log on using www.gtbank.com

- Click on Customer Service

- Click on BVN linker Portal

- Input your nuban account number I.e 10digits account number.

- Click on select bank.

- Input your BVN details

- Click submit.

A prompt will be displayed showing that the request is awaiting verification and approval.

The BVN will be updated on your account profile after 48 working hours.

Alternatively, you may visit the Customer Information Service desk at any of our branches near you to request for the BVN to be linked to your account.

Thank you for choosing Guaranty Trust Bank plc.

Wednesday, 18 November 2015

GTBANK / NIGERIA / DEBIT ON FAILED TRANSACTION

The Bank Name:                 Guaranty Trust Bank

Bank Account Number:      014xxxx797

Transaction Amount:           N 8,000

Date of transaction:             10 November 2015

Location transaction occurred:    Destiny pots fast food, ifite, Anambra state Nigeria

Other information on the issue:

I tried withdrawing from the ATM at the fast food on the morning of 10th november 2015. but i was told it was temporarily unable to dispense cash, it brought out my card. i waited for an hour thinking if i should try again but decided against it. i have since complained to my bank, GTB and have filled various forms still nothing has been done. please i need urgent help.


- Akugaranwa Nzube

Tuesday, 17 November 2015

ZENITH BANK / NIGERIA / DEBIT ON FAILED ONLINE TRANSACTION

The Bank Name:                 Zenith Bank

Bank Account Number:      211xxxx912

Transaction Amount:           N 1,000

Date of transaction:             17 November 2015

Other information on the issue:        I did not see my transaction money to my bet9ja.



- Osekedho Asiebazenz

Thursday, 12 November 2015

ACCESS BANK / NIGERIA / DEBIT ON FAILED AIRTIME TOP UP

The Bank Name:                 Access Bank

Bank Account Number:      003xxxx087

Transaction Amount:           N 1,000

Date of transaction:             10 November 2015

Other information on the issue:

I requested for 1000 naira airtel top up my account was debited but no top up received. Sent email n twitter message to access bank no response.


- Anthony Olatunde Alao

FIRST BANK / NIGERIA / ACCESS BANK ATM / DEBIT ON FAILED TRANSACTION

On October 9, 2015, I tried making a withdrawal at an Access Bank ATM point at the Nnamdi Azikiwe Teaching Hospital, Nnewi around 6pm. Thereafter, the machine had a dispensing error and I was debited without payment. Because it was on a weekend, I couldn’t make any formal complaints to the bank officials.

When I came back to my base on Bonny Island, I went to First Bank branch Wilbros Road, Bonny Island to lay my complaints. They gave me a form to fill, which I promptly did. They said I should come back after 10 working days.

On the completion of the said days, I went back to the bank only for me to be given the same form to fill, which I did again. I was given another 10 working days, yet at the end of these 10 days, my money was not reversed. I went back to the bank, only for the attendant to ask for my details again, and from the look of things he submitted my complain that day because I got a complain code from the bank that day. He asked me to come back in another 10 days’ time, though before the expiration of the 10 days, I got another message that my complaint had been resolved that if I was not satisfied, I should call their customer care line. This I did, only for them to tell me that, from the reply they got from Access Bank, the machine paid me. What do we call this?

I can’t be made to bear the cost of a financial institution’s technical hitches. This is for the attention of the relevant regulatory agencies for necessary action. I need my money urgently from First Bank. The disputed amount is N15,000.

Account number - 309xxxx318

Complain code, CAS-555443-T3s6.

Please assist me in anyway you can.


- Ugoji Emmanuel Chinonye

ZENITH BANK / NIGERIA / BANK ACCOUNT DEBITED BUT PAGA ACCOUNT NOT CREDITED

The Bank Name:                 Zenith Bank

Bank Account Number:      200xxxx377

Transaction Amount:           N 1,500

Date of transaction:             09 November 2015

Website transaction occurred:  www.paga.com

Other information on the issue:  

I funded my paga account on the said date using my zenith bank master card. The money was deducted and I got the alert but my paga account is not still credited.


- Chibuzo Kc Anajemba

Wednesday, 11 November 2015

ACCESS BANK / NIGERIA / POS / DEBIT ON FAILED TRANSACTION

The Bank Name:                 Access Bank

Bank Account Number:      004xxxx871

Transaction Amount:           N 16,000

Date of transaction:             22 October 2015

Location transaction occurred:  Spectranet POS machine Sabo, Yaba, Lagos

Other information on the issue:

I've called the bank severally, but I get this vibe of them not giving a damn as it is over three weeks and nothing has been done about it.

WEMA BANK / NIGERIA / NO BVN PROVIDED SINCE REGISTRATION

I registered for my BVN in Wema bank secretariat branch Oyo state Nigeria; that was last year. I went back because I didn't receive any sms. So when they checked they saw my name but my bvn number was not seen. I was asked to re-register but up till now I av not gotten my bvn . Please I need urgent help.

Account number:  012xxxx863

Ticket id:   19xxx09

Date of bvn reg:   30/6/2015


- Olunloyo Seun Olufemi

Tuesday, 10 November 2015

FIRST BANK / NIGERIA / UNION BANK ATM / DEBIT ON FAILED TRANSACTION

The Bank Name:                 First Bank

Bank Account Number:      308xxxx072

Transaction Amount:           N 13,000

Date of transaction:             11 September 2015

Location transaction occurred:  Union bank bida ATM

Other information on the issue:  

I tried to perform a withdrawal transaction and in the process of the machine dispensing the cash the network failed debiting my account with the cash not dispensed. This has been since 11th of september, I filled the dispense error form about thrice on promise I'd be refunded before five working days but it's no refund up till today.


-  I.A

Monday, 9 November 2015

DIAMOND BANK / NIGERIA / POS / DEBIT ON DECLINED TRANSACTION

The Bank Name:                 Diamond Bank

Bank Account Number:      003xxxx066

Transaction Amount:           N 5,800

Date of transaction:             24 October 2015

Location transaction occurred:  POS machine in Port-harcourt

Other information on the issue:  

The POS machine declined the transaction but I was debited. Have complained to my bank,nothing done.


Erasmus-Hart Palibo

FIRST BANK / NIGERIA / NO BVN PROVIDED SINCE REGISTRATION

I register in first bank but they don't send me bvn number i go and register in another place they told me should come an bring ticket number i told them dat is lost with me wallet pls what can i do to get bvn number this is my acct no 305xxxx411.

Date of BVN registration:   January 2015

Bank: First Bank

Location: Olorunsogo Akanran road ona ara local gov ibadan


- Akanmu Niyi

Sunday, 8 November 2015

FCMB / NIGERIA / POS / UNKNOWN DEBIT IN BANK ACCOUNT

The Bank Name:                 FCMB

Bank Account Number:      074xxxx011

Transaction Amount:           N140,000

Date of transaction:             06 November 2015

Other information on the issue:    

Ok I bought something using POS and I received the alert that the 30k has been deducted : TRANSFER (POS PYMT @ 203957A0-HOUSE OF GEMS. And later on I received another alert that 140k was deducted but pending. And I was surprised with the balance I saw meaning 140k has been deducted or still in my account because its shown pending. And I never did anything with the 140k. Please do because I was even surprise on getting to the ATM today after the 3hrs of queue I had to come home with nothing.


- DURUIGBO UCHENNA

Saturday, 7 November 2015

FIRST BANK / NIGERIA / NO BVN PROVIDED SINCE REGISTRATION

I  ENROLLED AND REGISTERED FOR MY BVN WITH THE FOLLOWING ACCOUNT DETAILS:

ACCOUNT NUMBER- 306xxxx211, 307xxxx049

ACCOUT TYPE - SAVINGS ACCOUNTS

Other information on the issue:

AT FIRST BANK OJODU BERGER BRANCH IN LAGOS STATE LAST YEAR SEPTEMBER 2014 TO BE PRÉCISED, I WAITED AND WAITED FOR MY BVN TO ARRIVE BUT TO NO AVAIL. I WENT TO THE BRANCH I REGISTERED TO COMPLAIN, I WAS TOLD TO RE-REGISTER BECAUSE THE FIRST ONE WASN'T SUCCESSFUL. I LATER ENROLLED FOR ANOTHER BVN IN FEBRUARY 2015 AND WAS GIVEN A TICKET NUMBER. UP TILL NOW, I HAVEN'T GOTTEN MY BVN AND MY FIRST BANK ACCOUNT HAS BEEN RESTRICTED. I CANT MAKE WITHDRAWAL.EVEN WHEN I DIAL *565*0# FROM MY REGISTERED LINE; THE SERVICE REPLY IS THAT MY PHONE NUMBER IS NOT ASSOCIATED WITH A BVN. THANKS


- JOHNSON E. DANIEL

UBA BANK / NIGERIA / FORGOTTEN ACCOUNT NUMBER

I have account with UBA but unfortunately i lost the phone i had my account number i will be so  glad if you can assist me in the retrieval of my account number. The phone number i used in opening the account is 0806xxxx606 and that is the number you can reach me with.

Thanks


- Bamigboye Abiodun Olutayo

GTBANK / NIGERIA / MOBILE APP / ACCOUNT DEBITED BUT BENEFICIARY NOT CREDITED

The Bank Name:                GTBank

Bank Account Number:      001xxxx242

Transaction Amount:         N 5,000

Date of transaction:            31st October 2015

Location transaction occurred:  GTB Mobile App

Other information on the issue:

I made a transfer to an Access Bank Account, 000xxxx533 (Wilson, Ernest Apemike) but recipient claims that he was not credited, and the money did not return to my account.


- Oladirin Mayokun

Friday, 6 November 2015

GTBANK / SKYE BANK / NIGERIA / UNABLE TO SEE MY TRANSFER FUNDS ON MY BET9JA ACCOUNT

Hello, am unable to see my transfer funds on my bet9ja account. I did it twice and I was debited but cant find it on my bet9ja acct. Kindly treat as urgent as soon as possible. Thanks

Summary of Live Transactions:

- Item Description : Payment to KC Gaming Networks by Skye Bank WebPay

- Amount: NGN 1,000.00

- Order ID: 9d2xxx65-5xx2-455f-bxxc-bb2xxxxx5f3a

- Transaction Reference: 201511xxxxx359VaT

- Payment Reference/Authorization Code: GTBWEBSKYE4-11-2015020952

- Time: 11/4/2015 4:23:59 PM

- Selected Gateway : Interswitch MasterCard - Local(KC GAMING NETWORKS)

- Card PAN: ************2963

AND

- Item Description : Payment to KC Gaming Networks by Skye Bank WebPay

- Amount: NGN 1,000.00

- Order ID: d94xxx9c-baca-407c-ad79-af6xxxx614f8

- Transaction Reference: 20151xxxx648gRT

- Payment Reference/Authorization Code: GTBWEBSKYE4-11-2015021078

- Time: 11/4/2015 4:26:48 PM

- Selected Gateway : Interswitch MasterCard - Local(KC GAMING NETWORKS)

- Card PAN: ************2963


-  Abubakar Lateef

Thursday, 5 November 2015

ZENITH BANK / NIGERIA / INTERNET FRAUD

Location:  London
 
Transaction Amount:           N 1.4 million

Date of transaction:             10 October 2015

Description of the Complaint:

N 1.4 million Naira was stolen by Internet fraudsters in 3 separate transactions on 10th of October 2015. Even though the bank was able to trace one transaction of N500,000.00 to 1st bank, N1 million to Zenith bank (itself), they couldn't recall or recover my money, they claim to still be investing with no favourable outcome. I'm disappointed is an understatement as I believe it might be an insider job. I've not had a lot of money in that account since its been opened November 2014, but the moment a little more money got deposited into that savings account , it was stolen within like 2 weeks. Zenith bank is not ready for Internet banking if they cannot protect our money. I know I might not get my money back, but I'll make sure I create as much awareness as possible for people to know, their money is not safe. I've heard so many horror stories since this happened to me, I would have closed my account if I'd heard half of it before. We need to create an awareness ASAP , you might be better off putting your cash under your pillow.


- Sola Akintonde

ICICI BANK / INDIA / PATHETIC SERVICE

I'm from Mumbai, India and deal with ICICI Bank. These days, ICICI Bank is pathetic in terms of service. They provide incorrect information, their people are rude & lack knowledge. Moreover, the bank promises about something and doesn't fulfill it!

I'm just tired of their bullshit!

I'l talk about one for the start;

The bank provides cash deposit machines at few places in Mumbai which is suppose to be up 24X7 as said by the bank. And initially when they started up with this machine, it was indeed available 24X7 but nowadays it gets out of service right after around 19:00 IST. Asking the bank about this issue over the phone they confirmed that the IS suppose to be available and that they had no idea about why is it out of service. Secondly, asking the particular bank with which the machines were associated, they said "sometimes" this happens due to network, but I've noticed this SEVERAL times that the machine gets out of service from evening till next morning. Now, if this is what want and would do, then why the hell do they say it's available 24X7 and do false promises!

I've faced serious problems when I couldn't do the deposits.

I hope, you do something about this.


Thank You.


-  Mohammed Siddiq Khan

Wednesday, 4 November 2015

FIDELITY BANK / NIGERIA / INTERSWITCH / ACCOUNT DEBITED ON FAILED TRANSFER

The Bank Name:                Fidelity Bank

Bank Account Number:      615xxxx287

Transaction Amount:          N 10,000

Date of transaction:            November 2, 2015

Location transaction occurred:  Interswitch

Other information on the issue:

I did an online transfer on 02/11/2015 around 7:30pm, I was debited but the person wasn't credited.


- Nwafor Stanley Chinedu

UBA BANK / NIGERIA / BVN / NO BVN PROVIDED SINCE REGISTRATION

The Bank Name:  United Bank for Africa

BVN ticket ID:  11xxxx475

Location Registration occurred:  Opebi/Allen Avenue Beside MAMA CASS RESTAURANT

Date of Registration: Between February 2015 and May 2015

Other information on the issue:

I registered with UBA Bank since February 2015 with the above information but was only given ticket ID (11xxxx475) and since then i have not be able to get my BVN number. What do i do?


- ERIUNU JAMES DAVID

ACCESS BANK / NIGERIA / UNION BANK ATM / ACCOUNT DEBITED ON FAILED TRANSACTION

The Bank Name:                Access Bank

Bank Account Number:      003xxxx871

Transaction Amount:          N 6,000

Date of transaction:            1/11/15 and 4/11/15

Location transaction occurred:  Nysc camp,Kubwa Abuja

Other information on the issue:

Anytime i made attempt in withdrawing money from the Union bank ATM machine located in nysc camp premises at Kubwa , Abuja...I get debited n I don't get the cash. Accounted debited but ATM didn't dispense.


- Sowemimo Olufemi Michael

GTBANK / NIGERIA / BVN / ERROR IN BVN DETAILS

The Bank Name:  Guaranty trust bank
 
Bank Account Number:  012xxxx935
 
Location or Website transaction occurred:  Awka
 
Other information on the issue:

There was a mistake in my BVN registration. My surname appeared twice.
Please here's my BVN number for correction 223xxxxx934

Onwuemelie Charles

Monday, 2 November 2015

GTBANK / NIGERIA / ATM / ACCOUNT DEBITED ON FAILED TRANSACTION

The Bank Name:                GTBank

Bank Account Number:      010xxxx094

Transaction Amount:          N 20,000

Date of transaction:            5th October 2015

Location transaction occurred:  Alapere Estate, Alapere, Agboyi Ketu, Lagos

Other information on the issue:

On that fateful day, I used my ATM card on the first machine which did not dispense. The second machine dispensed but my account was debited for the two transactions. I have officially complained at the Ajose Adeogun branch of the bank for two times but I am yet to get any positive response.


- Uchechukwu Nnaeneka Onuegbu

ZENITH BANK / NIGERIA / CUSTOMER IN SUSPECTED FRAUD

A friend of mine who reside and works in Abuja called to explain this to me, she was introduced to someone by her colleague in office. The person who is in Lagos told her Discovery Airline was recruiting for staff. She spoke with the man, after which he requested for her resume and some other details in which she sent to him, the man told her the interview will be done in Lagos and since she's based in Abuja, she would have to come down to Lagos, that their ticket fare would be refunded after the interview.

Due to the sweet offer, my friend then requested for a friend's name be included for the interview. The day they where expected to fly down to Lagos the man called that they should all make use of the same airline so that the fare can easily be refunded, so he requested them to pay #50,200 ( Fifty thousand, two hundred naira) each. My friend paid for herself and the person she requested for, they were about leaving for the airport when her colleague that introduced the man to her called that she just discovered the man is a fraudster, and that she should go back to the bank to reclaim her money. Meanwhile she had already informed others and they have already retrieved their money back from the bank. However after she got to the bank, she was told the money had being posted already, but it yet to be withdrawn, so the bank asked her to go get a police and bankers report that they will put the money on hold.

She provided all that was requested of her, but her money is yet to transferred back into her account, and ever since she had being calling the bank manager, but the manager told her the issue had gone beyond his power that he has forwarded it to the bank headquarter.

Other information:

DATE OF PAYMENT:             23rd of October 2015

AMOUNT PAID:                     N 100,400

NAME OF BANK:                  Zenith Bank, Wuse Market Branch

ACCOUNT NUMBER:           210xxxx393

ACCOUNT NAME:                Mrs Gift C Obasi

NAME OF DEPOSITOR :      Agunsoye Titilope

MODE OF PAYMENT:           Bank Teller

TELLER Number:                  75xx67 and 75xx69


- Adeyemo Samuel

GTBANK / NIGERIA / ONLINE TRANSFER / ACCOUNT DEBITED BUT BENEFICIARY NOT CREDITED

The Bank Name:                GTBank

Bank Account Number:      003xxxx355

Transaction Amount:         N 246,600

Date of transaction:            31st October 2015

Location transaction occurred:  GTB Online

Other information on the issue:

I initiated a NIP transaction of #246600 on Saturday 31/10/2015 to first bank. I was debited immediately, but beneficiary is still yet to be credited. I have sent a mail to complaints, made calls, sent Tweet, even visited a branch. This is causing me a lot of embarrassment. Kindly rectify.


- Ikharea Efe Vera