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Wednesday, 28 December 2016

FIRST BANK / NIGERIA / CHANGE OF ACCOUNT TYPE - FROM FIRST INSTANT PLUS TO A SAVINGS ACCOUNT

The Bank Name:                 First Bank

Bank Account Number:      306xxxx235

Other information on the issue:

I have an account with first bank with account number 306xxxx235. this account was opened in 2013 when I was doing my service at Enugu, the branch is Okpala avenue. then after my NYSC in 2014, I have been trying to change this account to a savings account. I went to first bank branch around my area but I was told to go to Enugu. please must I go to Enugu? I later went to a branch at Mgbuka Obosi and they said I need to do update and I did attaching my utility bill and ID and since that day till today, if I go there, they simply tell me they have uploaded everything and it has been confirmed that it remains for my branch to do that which I desire. this situation is really affecting me a lot since my transactions are limited.

- Anyachebelu Chidimma Ijeoma

8 comments:

  1. Dear Global Banking Issues Network (GBINetwork) Team,

    Thank you for contacting FirstContact.

    Customer should please confirm the branches he visited to enable us follow up as appropriate.

    ReplyDelete
  2. I visited Mgbuka Obosi branch and Onitsha main but was told at Onitsha main that the Mgbuka Obosi branch had already logged in my details but it remains for the account branch to effect the changes I desire. this has taken on and till date, they are yet to do it

    ReplyDelete
  3. Dear Global Banking Issues Network (GBINetwork) Team,

    Thank you for contacting FirstContact.

    Your complaint has been forwarded to the appropriate unit.

    You would be advised as soon as a resolution is received.

    We sincerely apologize for every inconvenience caused.

    ReplyDelete
  4. Enter your comment...this issue has it been taken care of?

    ReplyDelete
  5. Enter your comment...this issue has it been taken care of?

    ReplyDelete
  6. has my account been changed to savings? please help me and check, my work is really not giving me the time to go and check

    ReplyDelete
  7. Dear Global Banking Issues Network (GBINetwork) Team,

    Thank you for contacting FirstContact.

    Kindly be informed that our customer’s complaint is currently receiving attention.

    We sincerely apologize for every inconvenience caused.

    ReplyDelete
  8. Dear Global Banking Issues Network (GBINetwork) Team,

    Thank you for contacting FirstContact.

    Kindly advise customer that feeedback from our team confirmed that the account is now updated and migrated as requested by the customer.

    ReplyDelete