Friday, 29 April 2016

DIAMOND BANK / NIGERIA / MOBILE APP / DEBIT ON UNSUCCESSFUL TRANSACTION


The Bank Name:                 Diamond Bank Plc

Bank Account Number:      003xxxx418

Transaction Amount:           N 6,000

Date of transaction:             15 April 2016

Location of Transaction:      Ikeja, Lagos, Nigeria

Other information on the issue:     TRIED TO CREDIT PHONE VIA DIAMOND BANK's APP, ACCOUNT WAS DEBITED AND PHONE NOT CREDITED


- BIOSA DUMZO-AJUFO

Thursday, 28 April 2016

UBA / NIGERIA / BANK NUMBER FORGOTTEN

The Bank Name:                 UBA

Mobile Number:                 0707xxxx172

Other information on the issue:

I lost my account number. The name of the account is Ibrahim rahimah tiwatope. My number is 0707xxxx172. Thanks. Please help ASAP.

- Ibrahim rahimah tiwatope

PUNJAB NATIONAL BANK / INDIA / CHEQUE / DUPLICATE CHEQUE SIGN & DEBIT

The Bank Name:                 Punjab National Bank

Bank Account Number:      0899000xxxxxx655

Transaction Amount:           970000Rs

Date of transaction:             04 April 2016

ATM Location of Transaction:      Arrah branch Bihar

Other information on the issue:       Punjab National Bank has debited 970000 rs from my account by duplicate cheque and duplicate sign. I am suffering and helpless. Please help me to get my money back in my account.


-  Shivjee Prasad

Wednesday, 27 April 2016

GTBANK / NIGERIA / ATM / DELAY IN RECEIVING ATM CARD


The Bank Name:                 Guaranty Trust Bank Plc

Other information on the issue:

Hi, Please may I ask to know the status and location of my ATM card. My old card has expired, I have been charged for a replacement and I also requested for change of pick up location and up to this day, I have not heard anything from GTB. What is happening?

- Ethelbert

Tuesday, 26 April 2016

ZENITH BANK / NIGERIA / INTERNET BANKING / DEBIT ON UNSUCCESSFUL PAGA TRANSACTION

The Bank Name:                 Zenith Bank

Bank Account Number:      200xxxx377

Transaction Amount:           N 1,700

Date of transaction:             17 April 2016

ATM Location of Transaction:      Zenith Internet Banking platform

Other information on the issue:     I funded my paga account on 17th April, 16 but till date it has not been credited. Meanwhile I was debited by my bank.

- Chibuzo Kc Anajemba

Saturday, 23 April 2016

STANBIC IBTC / NIGERIA / ATM / DEBIT ON UNSUCCESSFUL TRANSACTION


The Bank Name:                   Stanbic IBTC

Bank Account Number:      930xxxx819

Transaction Amount:           N 20,000

Date of transaction:             26 March 2016

ATM Location of Transaction:      Access bank ikorudu opposite Lagos state polytechnic

Other information on the issue:     I was withdrawing 100,000naira at 20,000 per withdrawal while trying to withdraw the fifth one, instead of the money to come out the atm came out and it has already debited me. When I went to my bank they're claiming I got value for the transaction.

-  Ikupolowo Olufemi M

Friday, 22 April 2016

UBA / NIGERIA / BANK NUMBER FORGOTTEN

The Bank Name:                 UBA

Mobile Number:                 0706xxxx847

Date of Birth:                      16 Nov 19xx

Other information on the issue:

I lost forgot my account number.

- Derek Enyinnya Orji

Friday, 15 April 2016

ECOBANK / NIGERIA / ERROR IN BANK ACCOUNT SETUP

The Bank Name:                 Ecobank Nigeria

Bank Account Number:      081xxxx330

Location of Transaction:     Ecobank

Other information on the issue:         AN ERROR WAS MADE ON MY NAME ARRANGEMENT ON MY PROFILE. THIS MADE THE BANK BLOCK ME FROM DOING ANY TRANSACTION ON THE ACCOUNT TILL NOW. THIS HAS REALLY FRUSTRATED ME AND INCAPACITATED ME IN ALOT OF WAYS. KINDLY ASSIST.


- ADEBOYE .O. ADEBIMPE


Monday, 11 April 2016

ACCESS BANK / NIGERIA / ATM / DEBIT ON FAILED TRANSACTION

The Bank Name:                 Access Bank

 Bank Account Number:      004xxxx510

 Transaction Amount:           N 5,000

 Date of transaction:             10 April 2015

 ATM Location of Transaction:      OLU OBANSANJO PORT-HARCOURT

 Other information on the issue:     Didn't pay but I was debited

- Alalibo Danagogo

FIRST BANK / NIGERIA / UNKNOWN DEDUCTIONS

 The Bank Name:                 First Bank of Nigeria

 Bank Account Number:      306xxxx509

 Transaction Amount:          10000

 Date of transaction:             04 April 2016

 Location of transaction:      Crawford university Lusada Ogun state

 Other information on the issue:

Unknown Debit, I have complained to both Bank, no response. Waiting for positive response, I have no other money in that account please

- Eze nkechi Ruth

Saturday, 9 April 2016

FIRST BANK / NIGERIA / UNKNOWN DEDUCTIONS

The Bank Name:                 First Bank of Nigeria

Bank Account Number:      309xxxx616

Transaction Amount:          ₦100 & ₦5

Date of transaction:             09 April 2016

Location of transaction:      SMS

Other information on the issue:

I want the bank to explain the deductions on my account with the following narratives:
1. ₦100 - Admin Fee       2. ₦5 - VAT on Admin Fee

I also want the reversal of such deductions if they are not legal. I have also contacted the bank via its twitter handle, but didn't get any either an acknowledgement or a response to resolve the deduction on my account over time.

- Ebimienkumo Benjamin

FIRST BANK / NIGERIA / UNKNOWN DEDUCTIONS


The Bank Name:                 First Bank of Nigeria

Bank Account Number:      308xxxx252

Transaction Amount:          522,995.44 & 26,149.77

Date of transaction:             07 April 2016

Location of transaction:      Website transaction

Other information on the issue:

I run a First saving plus account with First bank which I don't spend below 50,000 every month because if I do I will be charged. Which I have bee running for 2 years plus now. To my supprise I saw a deduction of 522,995.44 & 26,149.77. And I have been asking to explain why this deduction in my account. And they have failed to give me reason for the deduction. I will be glad if you guys can help me on this. Thanks and I await your responses.

- Ajenifuja Olakunle Yusuf

UBA / NIGERIA / BANK NUMBER FORGOTTEN

The Bank Name:                 UBA

Branch Location:                 Surulere Lagos State

Other information on the issue:

I am not here to urge a complaint or so, I am in an urgent shear need of your help to confirm my account number. Recently I miss placed where I must have jotted it down.

- Omezurike Gerald

Thursday, 7 April 2016

GTBANK / NIGERIA / WRONG DETAILS IN BVN REGISTRATION


The Bank Name:                 Guaranty Trust Bank

Bank Account Number:      021xxxx785

Branch Location:                 Aba II in Abia State

Other information on the issue:

Please I'm having issues with my BVN name. I got enrolled at Guaranty Trust Bank, the staff who did the BVN went and mismatched my name (my middle name was entered as my surname, while my first & surname name was entered as my first name altogether). Then, I went on 7th March, 2016, filled a BVN correction form they gave me, upto today no correction has been made. They keep telling me my complaint is been escalated by their resolution team. My sister did hers, it took Firstbank just one week to be corrected. Please help me look into this issue.

- Nnamdi

UBA / NIGERIA / PIN NUMBER FORGOTTEN

The Bank Name:                 United Bank for Africa (UBA)

Bank Account Number:      206xxxx416

Transaction Amount:          5000

Date of transaction:             2013

Location of transaction:      Asokoro branch

Other information on the issue:

I forgort m'y ATM pin number, i have Never use m'y ATM since i dont know m'y pin. Please m'y Bank should help me thank.

- Andrew John

FIRST BANK / NIGERIA / ILLEGAL DEDUCTIONS

The Bank Name:                 First Bank of Nigeria

Bank Account Number:      300xxxx800

Transaction Amount:          N 115.50

Date of transaction:             03 April 2016

Location of transaction:      Aba

Other information on the issue:

Illegal deduction called withdrawal fee which has been going on in my account notwithstanding I don't use other bank ATM more than speculated infact I don't use other ATM machine so I'm wondering what the mean by withdrawal fee of 110 and vat of 5.50. I have been to the bank complain severally yet nothing, the other time, they debited me twice pls first bank pay me my money and stop the illegal deduction. My account is a savings account not a current account. I need the refund back and the illegal deduction stopped. What surprises me is when you go to the branches to find out what the deduction is all about, the bank is oblivious of them all so it is illegal and no bank does that in Nigeria. First bank pay me my money and pay me in full. Thank you

- Ekeledo ago Ngozi p

SKYE BANK / NIGERIA / ATM / ACCOUNT DEBITED & NO CASH DISPENSED

The Bank Name:                 Skye Bank

Bank Account Number:      176xxxx443

Transaction Amount:          N 20,000

Date of transaction:             04 April 2016

ATM Location:                    Union bank, Federal Secretariat, phase all, Abuja

Other information on the issue:

Cash not dispense but debited in my account. Not reverse back


- Ngwaogu michael

Wednesday, 6 April 2016

FIRST BANK / NIGERIA / UNKNOWN CHARGES

The Bank Name:                 First Bank of Nigeria

Bank Account Number:      304xxxx213

Transaction Amount:          N 100

Transaction description:      Admin fee

Date of transaction:             04 April 2016

Other information on the issue:

Why am I being charged this, and the sms charges are also too high. Thanks


-  Adesanwo Adebimpe

ICICI BANK / INDIA / ATM / FRAUDULENT WITHDRAWAL & INSECURE ATM

The Bank Name:                 ICICI Bank

Transaction Amount:          Rs 10,000

Date of transaction:             01 April 2016

Location Transaction occurred:            ATM ICICI Bank, IKBAL Market

Other information on the issue:

Enter in ATM room at 7.52 a. m. (No guard at the gate)started transaction two youth enter/stand behind me,could not notice (busy in transaction). When I turn, then I have seen.(no guard at the gate) only youth was in the room.left the ATM,reached my home which is very near. From Mob. I have noticed Rs.10000/withdrawal. Again I went to ATM and seen the slip was hanging there,which I collected.(on guard was there).This transaction time was at7.55a.m.
Location. Of ATM ICICI Bank, IKBAL Market.
          Dt. 1/04//16 Time . 7.55a.m. ATM. I D,SICW2xx6
This you can verify from CCTV footage.
Now question how they enter the ATM. Room, because no guard at gate.
Regards
Sr. Citizen


- Brij Ghuman

Tuesday, 5 April 2016

SCAM EMAILS BEING SENT TO NIGERIAN BANK CUSTOMERS

Dear All,

We have received several emails from different bank customers trying to confirm the authenticity of emails sent by some scammers. Please we wish to advise that these emails were not sent by your bank and should be disregarded plus moved to spam. These are plots by scammers to get your card details and defraud you. See a screenshot of the email below being circulated:




















Here are some hints to help you know it was not sent from your bank:

- An email from a bank to their customer will be sent from the bank's official email (For example: @diamondbank.com, @gtbank.com, @accessbankplc.com, etc) In this case, the email was sent from @club-internet.net. What the scammer did when setting up this scam email address was to use "Diamond" as their first name and "Online" as their surname. This is why you will receive the email as "DiamondOnline" and think its from your bank. You should be very vigilant because sometimes what they can also use "customercare@" as their first name and "gtbank.com" as their surname. This will deceive bank customers because they will receive the email as "customercare@gtbank.com" and think its actually from GTB.

- Another thing you need to know is that what you see as the link in their email is not actually the bank's link. The scammers have only inserted their own scam link and changed the name of the link to "http://ibanking.diamondbank.com/corp/BANKAWAY?Action.RetUser.Init.001=confirmdebit" You can actually know the scam website that has been inserted by placing your cursor on the link. Remember you do not need to click on their before you can know. Placing your cursor on it is enough to show you. For example, see the image below and the highlighted scam website:










Remember they can claim to be from any bank and could use another strategy. With this little information and awareness, please try not to fall a victim.

Don't forget to share this information with friends and family. You can save someone from losing money.

In case you want to reach us, our email & twitter information are listed below.


Regards,

GBINetwork Team

Email:     complaints@globalbankissues.com
Twitter:   gbinteam

GTBANK / NIGERIA / WESTERN UNION / NO ACCESS TO FUND

The Bank Name:                 Guaranty Trust Bank

Bank Account Number:      004xxxx419

Transaction Amount:          $ 100

Date of transaction:             01 April 2016

Location Transaction occurred:            Western Union

Other information on the issue:

I received a transfer of 100 dollars from the U.S via GT bank. I sent the Mtcn number and filled in the details but I haven't been able to access the money. The branch (Zaria) were very rude to me, they said I should access it using my phone or ATM which I have tried to no avail and no one is willing to attend to me.

- Nazir Ibrahim

Monday, 4 April 2016

FIRST BANK / NIGERIA / ILLEGAL DEDUCTIONS

The Bank Name:                 First Bank of Nigeria

Bank Account Number:      305xxxx231

Transaction Amount:          N 105

Date of transaction:             3 April 2016

Branch:                                Lagos branch

Other information on the issue:

Illegal deduction from my account not authorised by me called admin fee, what is that? Last month they called it monthly fee now this. I tweeted last month, visit the bank, wrote a letter but never got reply from the bank only for them to do so again this month without recourse to my letter.
Let them refund me the 210. Firstbank is not customer friendly.

- E.A. Chinagorom

ACCESS BANK / NIGERIA / POS / DEBIT ON FAILED TRANSACTION

The Bank Name:                    Access Bank

 Bank Account Number:       005xxxx936

 Transaction Amount:           N 2,679.22

 Date of transaction:             31 March 2016

 Location of Transaction:      Addide iwaya

 Other information on the issue:

I tried making payment for items bought in the store, and the POS terminal displayed a "DO NOT HONOUR" on the screen and payment was declined. i had to use the ATM machine to make withdrawal and pay. the next day, i got a debit alert for the amount indicated and no reversal since then after several attempts to reach my bank.

- Ajibola Adeboye

BANK OF BARODA / INDIA / DEBIT CARD NOT RECEIVED


The Bank Name:                     Bank of Baroda

 Bank Account Number:         3305xxxxxx1798

Branch of request:                   LP savani road

Call center complaint ref:        112674

Other information on the issue:

Hi

Recently I have open a saving account , I got the cheque book as well as ATM pin , till date haven't received debit card.

Details are
Name : Shajeel Kamal
A/c no 3305xxxxxx1798
Branch LP savani road

Pls check and revert


-  Shajeel K Nair

Saturday, 2 April 2016

UNITY BANK / NIGERIA / FRAUDULENT EXCHANGE RATES

The Bank Name:                 Unity Bank

Bank Account Number:      002xxxx874

Transaction Amount:          N 131,858.38

Dates of transaction:             March 3, 2016

Website Transaction occurred:            www.amazon.co.uk

Other information on the issue:

I bought a gift card worth 286 pounds on amazon.co.uk and I was charged 84,000 naira by Amazon.co.uk dynamic currency converter. I got an alert from unity bank debiting me for 660.77 USD which they converted to 131,858.35. Because I wasn't comfortable with this, I reversed the transaction on amazon.co.uk and I was refunded the 286 pounds. To my utmost surprise unity bank refunded 109,000 to my account. I complained and they said it was because of the prevailing exchange rate. What Amazon.co.uk charged me was exactly what they refunded, but unity bank decided to give whatever they wanted as a refund. I contacted them(unity bank) via email and they said the 660.77usd was erroneously calculated and sent to me in my alert. That it was 426.53usd. Meanwhile when I got that alert of 660.77 USD I used my Oanda currency converter installed on my phone to convert it to naira and it gave me exactly 131.858.38. I suspect some serious found play here and I want u guys to help me get my balance from them

- IKECHUKWU ALONU