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Monday, 27 June 2016

GTBANK / NIGERIA / UNFAIRNESS AND BREACH OF CUSTOMER TRUST

The Bank Name:                 Guaranty Trust Bank

Bank Account Number:      002xxxx490

Other information on the issue:

Ref: 29/02/2016.

Hello,

First, thank you GT bank for providing excellent banking services which I have enjoyed since I began using your services.

However, I cannot believe the manner your service this weekend (27th_28th/02/2016) for my online transactions conducted and bewildered at the negative balance presently on my saving account; 002xxxx490.

I made an online purchase via my Naira Mastercard on the 27th of February and was happily surprised at the charge of about $1=N200. Based on this charge, I was motivated to purchase more items and all were charged at same $1=200 Naira.

Today, I looked at my account and the payment receipt on the items I purchased earlier was now displaying $1=N300 with a negative balance present on my account.

I find this action by GT bank fraudulent and very customer unfriendly. How can I be charged at 1 rate and then charged again a different rate for the same items? If I had noticed the rate of $1=N300 on my first purchase or the bank had notified me immediately of an online charging error, I wouldn't have proceeded to purchase more items because it doesn't suit my purse.

Now, GT bank claims I owe them money (see attached) on a "SAVINGS ACCOUNT" via the negative balance now present. I find this action by GT bank a breach of customer trust and unfavourable to a long term banking customer of GT bank.

I hereby urge GT bank to revoke the negative charge to my account and resolve the charge of $1=N300 on my payments otherwise, it would appear as a calculated attempt by GT bank to hoodwink and fraudulently motivate their customers to make online transactions at $1=N200 only to later charge at $1=N300 and put customers into an un-negotiated debt.

I have deposited funds to the tune of the negative balance to continue using the account however, am still very dissatisfied and want all my deducted funds refunded as the glitch was their fault not mine.

- Christopher Ibrahim

Thursday, 23 June 2016

GTBANK / NIGERIA / ACCOUNT DEBITED ON FAILED TRANSACTION

The Bank Name:                 Guaranty Trust Bank

Bank Account Number:      001xxxx486

Account type:                      Savings

Branch:                                Lekki, Chevron drive

Transaction Amount:           N 20,000

Date of transaction:             28th May 2016

Other information on the issue:

Good morning,

I got this email address from a friend a twitter. I have an issue with Guaranty Trust Bank. On the 28th of May, 2016 I initiated a cardless transaction from my phone for 20,000. The transaction failed on a GTBank ATM but I was debited. Ever since then I have been calling to complain of this dispense error issue and nothing has been done. I went to their Headquarters at 635, Akin Adesola, Victoria Island and all the Customer care assistant told me was “We do not actually deal with this here, we can only send mails and wait for a response”

I do not know what to do again about the issue and I have resulted to contacting you. I will drop my account information below and hopefully I get a response from you.

-  AJAYI OLURANTI

UBA / NIGERIA / BANK NUMBER FORGOTTEN

The Bank Name:                 UBA

Mobile Number:                 0818xxxx388

Other information on the issue:       Pls I forgot my Account number

- ALEXANDER OWOICHO IKEH

Wednesday, 22 June 2016

UNION BANK / NIGERIA / POOR BANK SERVICE

The Bank Name:                 Union Bank of Nigeria

Bank Account Number:      002xxxx021, 004xxxx597

Other information on the issue:

I want to close my accounts after the bank could not successfully reset my mobile banking pin for me, after months of discussion on the issue with them. I visited the Ikota branch Of my bank, Union bank, but was told to go to my domiciled branches, (Owerri and Oshodi) which are very far from where I am residing now. Please, assist. I need my accounts closed. In my opinion, the service of the bank is too poor and stressful to me. Thank you.

- Adimonyemma Ifeanyi David

Tuesday, 21 June 2016

UBA / NIGERIA / ACCOUNT INFORMATION REQUEST

The Bank Name:                 UBA

Mobile Number:                 0816xxxx883 and 0808xxxx353

Other information on the issue:

I registered account on UBA lastest week but have not gotten my account information.


- Uzokwe Chidubem Benedict

Sunday, 19 June 2016

HERITAGE BANK / NIGERIA / ACCOUNT DEBITED ON FAILED TRANSACTION

The Bank Name:                 Heritage Bank Plc

Bank Account Number:      150xxxx993

Transaction Amount:           N 3,035.69

Date of transaction:             3rd June 2016

Website transaction occurred:    www.nysc.gov.ng

Other information on the issue:

I was debited twice for the transaction because after the first try, I got failure message and after 20 minutes, I tried again and it was successful but I was debited twice in the end.

- Ugwu Ikenna Vitalis

Wednesday, 15 June 2016

KOTAK MAHINDRA BANK / INDIA / ACCOUNT DEBITED ON UNSUCCESSFUL TRANSACTION

The Bank Name:                 Kotak Mahindra Bank

Bank Account Number:      931xxxx667

Transaction Amount:           Rs 6,592

Date of transaction:             17th May 2016

Location transaction occurred:    via.com

Other information on the issue:

I got a failure message on transaction from bank and vendor so i tried once again and transaction was successful however bank debited my account twice. i clearly have a failure mail from bank and amount for same reference no is debited by bank in my statement its clearly a bank's system glitch however they are denying me the refund and asking me to contact merchant bank.from last one month i am following up but nothing fruitful.

- Kiran Rath

Tuesday, 14 June 2016

STANBIC IBTC / NIGERIA / ACCOUNT DEBITED ON UNSUCCESSFUL TRANSACTION

The Bank Name:                Stanbic IBTC

Bank Account Number:      001xxxx672

Transaction Amount:           N 2,000

Date of transaction:             23rd May 2016

ATM Location transaction occurred:    Ibadan

Other information on the issue:        The issue should be looked upon


- ADEYEMO OPEYEMI

UBA / NIGERIA / ACCOUNT DEBITED TWICE ON UNSUCCESSFUL TRANSACTIONS


The Bank Name:                United Bank for Africa (UBA)

Bank Account Number:      202xxxx163

Transaction Amount:           N 2,000

Date of transaction:             23rd May 2016

ATM Location transaction occurred:    Ibadan

Other information on the issue:

The transaction of N2000 each was carried out two times and the reversal was done just for single transaction. Thank you

- ADEYEMO OPEYEMI

Monday, 13 June 2016

DESPERATE SCAMMERS IMPERSONATE GTBANK & DIAMOND BANK

Dear bank customers, please be mindful of such email claiming to be sent by your bank. This SCAM emails come in different forms and any bank customer is a victim. In case you are unsure if the email is from your bank, the first test is to check the actual email behind the sender's name.

Please don't fall a victim and also share with your friends and colleagues via twitter, facebook, etc. The share buttons are all below the post.



KOTAK MAHINDRA BANK / INDIA / NEED CIBIL REPORT

The Bank Name:                 Kotak Mahindra Bank

PAN card:                            BMxxxxxx9N

Mobile:                                995xxxx429

Other information on the issue:

Hi,

Month ago I have applied for personal loan ; and after daily follow up no one reply me with real status of my personal loan application.

I already submitted all the documents on same day and not a single formalities are pending for my side.

After two weeks of follow up kotak  bank official verbally reply on phone and that i have two cibil  report on my name. (Two different pan )

Now i purchase the cibil report , and nothing dispute is motioned.

My concern is that if bank official are see two different report on my name , how can i resolve this dispute. Seems that banks are involved in this fraud , they were misused  my address details and phone  number and other details in this fraud.,

Kotak bank don’t know why does not send me the cibil report and not pick my phone.












Pan Card BFxxxxxx4Q  said by the kotak bank – Cleary show that it is not belong to me.












-  Gajendra

UBA / NIGERIA / BANK NUMBER FORGOTTEN

The Bank Name:                 UBA

Mobile Number:                 0803xxxx353

Date of Birth:                     12th November, 19xx

Other information on the issue:

Please i cant remember my account number,will appreciate it if u send it to me. Its been more than 5yrs i opened the account in UBA.

- UMUNNA CHIEMEKA UCHENNA

Thursday, 9 June 2016

UBA / NIGERIA / ACCOUNT DEBITED ON UNSUCCESSFUL TRANSACTION

The Bank Name:                United Bank for Africa (UBA)

Bank Account Number:      206xxxx576

Transaction Amount:           N 5,500

Date of transaction:             16th May 2016

ATM Location transaction occurred:    Pecon hotels and suites, Ugbolokposo

Other information on the issue:

I have submitted a letter addressed to the branch manager at enerhe,warri since 2 weeks ago but no positive results yet...

- Ebhaleme Joyce omoye

Tuesday, 7 June 2016

HEINEKEN acquires Access Bank Plc - Desperate Scammer

An email received from abiodun_yusuff@heineken.net has revealed that a certain Heineken has taken over the operations the Access Bank......... Just kidding

Dear bank customers, please be mindful of such email claiming to be sent by your bank. This SCAM emails come in different forms and any bank customer is a victim. In case you are unsure if the email is from your bank, the first test is to check the actual email behind the sender's name.

In the email below, the fraudster has changed the sender's name to Access Bank. But checking the actual email behind the sender's name, you can see its from abiodun_yusuff@heineken.net

Please don't fall a victim and also share with your friends and colleagues via twitter, facebook, etc. The share buttons are all below the post.

And don't forget, Heineken did not acquire Access Bank. It was only the desperate scammer who decided to switch their operations from a financial institution to a beer company 


Monday, 6 June 2016

GTBANK / NIGERIA / PLEASE LINK MY MOBILE NUMBER TO MY ACCOUNT

The Bank Name:                  GTBank

Bank Account Number:       016xxxx113

Phone Number:                    0807xxxx241

Other information on the issue:

Please I need u to Please link my glo number 0807xxxx241 to my account. My mtn is already linked to the account but I cant recharge or transfer funds. My name Ochani Eleojo Susan,account number 016xxxx113. Thanks

- Susan

Saturday, 4 June 2016

DIAMOND BANK / NIGERIA / ATM / DEBIT ON DECLINED TRANSACTION

The Bank Name:                  Diamond Bank

Bank Account Number:       001xxxx134

Transaction Amount:           N 1,309.75

Date of transaction:             30th May 2016

Location of Transaction:     Silver Lounge alucard V

Other information on the issue:

Reference number: 001xxxxxx974
I tried to make payment with my card. The transaction declined but my account was debited and no reversal since then.

- Azubuike Madu

Friday, 3 June 2016

FIDELITY BANK / NIGERIA / ATM / DEBIT ON UNSUCCESSFUL TRANSACTION

The Bank Name:                  Fidelity Bank

Bank Account Number:       617xxxx706

Transaction Amount:           N 10,000

Date of transaction:             02\04\2016

Location of Transaction:      SKYE BANK KETU

Other information on the issue:

I slot in d card putting all transaction detail, the cash exit port kept blinking but the machine didn't dispense. The next question on the machine was if I wanted to perform another transaction and immediately I got the debit alert. I need my money ooo. I have just started on social platform ooo, I will still go further if I don't get a positive response. Thanks

- Nnaji Mercy Eberechi

Thursday, 2 June 2016

DIAMOND BANK / NIGERIA / ATM / DEBIT ON UNSUCCESSFUL TRANSACTION

The Bank Name:                  Diamond Bank

Bank Account Number:       000xxxx714

Transaction Amount:           N 58,231.65

Date of transaction:             20th November 2015

Location of Transaction:      Vilnius, Lithuania

Other information on the issue:

I am not sure how diamond bank expect there clients to feel when they fail woefully at the one job entrusted to them, keeping our transactions safe! I did try withdrawing cash at an atm, there was a service error and cash was not dispensed but the bank still went ahead and debit me, I called to complain and oh! It takes 3 months to get refunded, and when I finally got a response 4 months later I was told the merchant did not respond and that's the end, the email from the bank said "no representation was made" am not sure what that means but sounds like "say good bye to your cash"

- Tobi Alonge